Policies

The following information is provided in relation to products and services (including websites) provided by Delphi Ellis.

Service Provision

Every effort has been made to accurately represent products, services and their potential.

Services are designed to be supplementary to, not in place of, any medical advice from your doctor or healthcare team.

Whilst it is hoped that products, concepts and services discussed or offered are widely suitable, please take responsibility for any decision you make to independently use or purchase any items or services and check their suitability for you, as you would making any other purchases.

Providing information about these products, concepts or services simply means you may like or be interested by them. Everyone is different and so no guarantee of any specific results can be given. If you have any concerns about your health and wellbeing, please consult your doctor.

Delphi Ellis is not responsible for any unauthorised usage of these products, or decisions made by the customer in relation to their use.

Services

Online Purchases

Because online purchases for downloadable materials including .pdf and audio recordings, meet the criteria for digital downloads, they are therefore exempt from refunds. Additionally, services or resources that may be provided with compliments (e.g. The Dream Download™ and Monday Mojo™) are included in the terms of this policy and are not exchangeable for any monetary value. Any money given to support the production of these services or resources (e.g. by way of a tip jar) does not imply that the customer now has ownership of the content, but simply access to it. The author remains the owner of all content.

Please read any additional terms and conditions that may accompany a product, where applicable for online purchases.

Refunds

If your purchase is other than an online product (see above), please provide at least two working days notice for 1-1 sessions, and 10 working days if you wish to cancel bookings for groups, classes and events.

Conduct

At all times, the intention behind services, product and information provided aims to fall within this mission statement, following a path of ethical conduct; customers have a right to be treated fairly and compassionately. Those who purchase products or services or access information provided are also expected to conduct themselves this way. In the event a customer’s behaviour falls short of this, contact with that customer may be ceased. The right to remove guests from workshops, for example, remains that of Delphi Ellis.

Podcast

By accessing or listening to the podcast, you agree to the terms and conditions outlined in this policy, including that you will not use the podcast as a substitute for medical advice and will consult your own healthcare team before making any choices about your well-being.

This disclaimer includes guests and/or contributors who may appear on the podcast though does not necessarily endorse or imply approval of their comments or content. Under no circumstances will the host of the podcast, guests or contributors be responsible for damages arising from relying on information or content in the podcast, and by extension associated websites – see also ‘liability’ below. Always speak to your doctor or suitable medical professional if you are worried about your health.

Liability

The author of this website, Delphi Ellis, shall not be liable for your misuse of information, nor have liability nor responsibility to anyone with respect to any loss or damage caused, or alleged to be caused, directly or indirectly by the information contained on this website or through emails, content, products and services provided (including podcasts). This website and its content (and those part of this portfolio) may only be of informational, entertainment and/or educational value.

Privacy

Information collected via websites and services is in accordance with GDPR regulations. Your information is not sold or passed on without your permission, with the following exceptions:

• your health and wellbeing, or someone else, is at risk

• you disclose an intention to, or already have, broken the law

• where you have agreed it can be used publicly. In this context, information provided may also be used as a case study (anonymously) for published materials at a later date.

Disclosures may be discussed anonymously with a qualified supervisor, as required by ethical guidelines. Where insight regarding particular cases is used publicly (e.g. for educational purposes), the identifying characteristics of the individual will be disguised or merged with other cases to protect the identity of the individual.

Third Party Suppliers and Service Providers

Where suppliers are used in order to provide products or services to you (e.g. through a website or mailing service) efforts are made to ensure that supplier operates ethically and conducts themselves appropriately and lawfully.

Services listed through this website are never outsourced to an external supplier. If you are ever contacted by someone claiming to be a representative acting on behalf of Delphi Ellis or this website, please get in touch immediately.

All views expressed are those of the author, Delphi Ellis, and protected by copyright unless otherwise stated. Content from this website should not be copied, adapted or distributed without the author’s permission.

Who to contact if you’re struggling

You should always speak to your healthcare team if you’re worried about your health and wellbeing. If you are struggling with your mental health, speak to your doctor; alternatively you could call 111 in the UK. You could also reach out to the Samaritans who are available 24 hours a day, 7 days a week on 116 123 (UK and ROI) or visit their website.

This page and policies may be amended as and when required.

If you have any questions please get in touch.